Gear Relay Privacy Policy
Gear Relay Privacy Policy
Effective Date: 09/10/2025
Gear Relay, LLC (“Gear Relay,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services (the “Platform”). By using Gear Relay, you agree to the practices described below.
1) Information We Collect
Types of Data:
- Account Information: Name, email, phone number, address, and password when you create an account.
- Vendor Information: Business name, service area, tax/payment details, and equipment information you provide to list gear.
- Transaction Data: Quotes, bookings, payments, deposits, and invoices.
- Technical Data: IP address, browser type, device identifiers, and usage data collected automatically.
- Communications: Messages, emails, or support requests you send us.
2) How We Use Information
Purposes:
- Provide and operate the Platform, process bookings, and facilitate payments.
- Verify user identities and prevent fraud or misuse.
- Communicate with you about quotes, rentals, updates, and support.
- Improve our website, services, and customer experience.
- Comply with legal requirements and enforce our Terms and Conditions.
3) How We Share Information
Sharing Practices:
- With Vendors and Renters: Limited information shared to complete rentals (e.g., contact info, equipment details).
- With Service Providers: Payment processors, hosting, analytics, and other vendors who support our operations.
- For Legal Reasons: To comply with applicable laws, respond to lawful requests, or protect our rights and users.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Consent: When you direct us to share your information in specific ways.
4) Cookies and Tracking
Usage:
- We use cookies and similar technologies to remember preferences, analyze site traffic, and improve functionality.
- You can control cookies through your browser settings, but disabling cookies may affect site performance.
5) Data Security
Safeguards:
- We use technical and organizational measures to protect your data.
- No system is completely secure. We cannot guarantee absolute security of your information.
6) Data Retention
Retention Periods:
- We keep your information as long as your account is active or as needed to provide services.
- We may retain data to meet legal, tax, or accounting obligations, even after you close your account.
7) Your Rights
Depending on your location:
- You may access, update, or delete your account information by logging in or contacting us.
- You may opt out of marketing communications at any time via unsubscribe links or by contacting us.
- If you are located in a jurisdiction with specific privacy rights (e.g., GDPR, CCPA), you may have additional rights. Contact us to exercise them.
8) Children’s Privacy
The Platform is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us to have it removed.
9) International Users
Gear Relay is based in the United States. By using the Platform from outside the U.S., you consent to the transfer and storage of your information in the U.S.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Platform after updates means you accept the revised policy.
11) Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
By using Gear Relay, you acknowledge that you have read and understood this Privacy Policy.